20th of March 2014

Dear Users,

we kindly inform you that our service is available under below given addresses:

PLATFORM FOR PLN TRADING: https://pln.bitcurex.com

PLATFORM FOR EUR TRADING: https://eur.bitcurex.com

 

20th of March 2014

Dear Users,

We inform that Bitcurex EUR : WWW.EUR.BITCUREX.COM will be resumed today, Thursday 20, at 12:00.
We also kindly remind you about important details: - passwords have been reset. During the first login after resuming our service please use the function REMIND PASSWORD.

- the address of the wallet for payments BTC Bitcurex has been changed. Please check the address before paying into your BTC account
- all BID and ASK orders from before the attack will be cancelled: please make them again after the service is resumed
- orders of withdrawal of FIAT funds which did not get to the banking system have been cancelled: please repeat them after the service is resumed
- the address from which notifications are sent to you from the service has been changed, the current address is notify@bitcurex.com.

Due to safety measures, after resuming our service all users with Active Account Lock are requested to go through verification.

In order to complete the verification process, please send via e-mail (preferred fastest way) or postal service: clear scans, photos or xerox copies of all pages of the document confirming your identity in our service.

Please send your materials annotated “verification” to our support team through ticket system or use postal address:


 

Digital Future Sp. z o.o.

90-557 Łódź

ul. A. Struga 78


 

Best regards,

Bitcurex Team

 

 

17th of March 2014

Dear Users,

We inform that Bitcurex PLN will be resumed tomorrow, on March 18 at 12:00. Bitcurex EUR will be resumed on thursday on March 20, also at 12:00.

We also kindly remind you about important details:

- passwords have been reset. During the first login after resuming our service please use the function REMIND PASSWORD.

- the address of the wallet for payments BTC Bitcurex has been changed. Please check the address before paying into your BTC account

- all BID and ASK orders from before the attack will be cancelled: please make them again after the service is resumed

- orders of withdrawal of FIAT funds which did not get to the banking system have been cancelled: please repeat them after the service is resumed

- the address from which notifications are sent to you from the service has been changed, the current address is notify@bitcurex.com.

We would also like to inform, that today we have submitted a formal notification to relevant institutions regarding committed crime.

Best Regards,
Bitcurex Team

 

16.03.2014

Dear Users,

First of all, we would like to thank all of you for your patience and understanding that you have shown during the last couple of dozen hours. We thank all our Users from Poland and abroad who contacted us and stressed their faith in resolving this situation in an positive way, despite the black scenarios that everybody must have thought about.

We are proud to inform you that we are resuming our service with all its functionalities on March 18 (Tuesday) at the latest. We will inform you about the exact hour of resuming the service soon. The service will be brought back to its state from before the attack using the backup copies.

The thief did not manage to break our security measures protecting your accounts nor gain full access to operational Hot Wallet Bitcurex. Thanks to our safety procedures, after the initial non- authorised transactions, the thief was prevented from making any further operations. Then the service was shut down to carry out repair works and implement the necessary improvements to our system.

Our internal procedures prevented any further losses, which were limited to between 10 and 20 percent of our operational Hot Wallet Bitcurex. Because of realistic chances of filing criminal charges against those who are responsible, in order to allow an effective official investigation, we prefer not to disclose details that could facilitate destroying evidence.

All the incurred losses were covered from the funds gathered by Digital Future – the owner of Bitcurex. Our fees will not be raised, nor will we introduce any other restrictions.

Further important details are:

  • the address of the wallet for payments BTC Bitcurex has been changed. Please check the address before paying into your BTC account

  • all BID and ASK orders from before the attack will be cancelled: please make them again after the service is resumed

  • orders of withdrawal of FIAT funds which did not get to the banking system have been cancelled: please repeat them after the service is resumed

  • the address from which notifications are sent to you from the service has been changed, the current address is notify@bitcurex.com .

We would like to warn you against all possible attempts at contact from the owner of the recently bought domain BIDCUREX.COM . It is possible that it is somebody involved in the attack.

In case of any further questions, please feel free to contact Bitcurex support section.

Once again, we apologize for the inconvenience. These difficult hours have once again shown the strength of the community gathered around the idea of cryptocurrency: attacks like this one are not going to break us.

Best regards,

Bitcurex Team